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FAQ

How can I contact customer support?

You can contact us through the below channels:

 

How can I receive my digital download product?

- Digital products do not require physical delivery.

- After the order confirmation please login to My Account and click on transaction tab.

- View your Key and read instruction "How to redeem"

- No refund or returns are valid on digital products.

- Read description and system requirement before purchase.

- Cash on delivery option is not applicable for digital products / gift cards.

 

I have forgotten my Password!

Simply click on the ‘Forgot Your Password?’ link and check your registered email address for the password reset link.

 

How do I check my Order Status or Order History?

Please sign in to your ACCOUNT. From there you will be able to view your purchase history, track an order and view the details of a specific order number.
Alternatively email customerservice@meplay.com or call +971-58-9357301/+962797163350

Can I cancel an order?

No, meplay.com is provides digital content and pins. Once the transaction has taken place you will not be able to change or cancel your order for digital products once placed. Please call customer services on +971-58-9357301/ +962797163350 or email us customerservice@meplay.com as soon as possible if your pin/code/gift card or content is not delivered into your email or account dashboard.

Please note that we will not be able to assist you with an order cancellation/change if the order has already been dispatched or codes have been generated.

 

 

How Can I receive my digital PIN?

meplay.com provides digital content /pins /Gift cards into your meplay.com account. Please login to your meplay.com account and look for the Transaction tab to locate the product you have purchased, then click on " VIEW PINS". meplay.com sends the PINS with redeem information to your registered email. Please whitelist sales@meplay.com email to avoid delivery into your junk/spam folder.
Please call/WhatsApp customer services on +971-58-9357301/+962797163350 or email us customerservice@meplay.com as soon as possible if your pins/codes/gift cards/content are not delivered into your email or account dashboard.

Please note that we will not be able to assist you with an order cancellation/change if the order has already been generated OR dispatched.

 

What payment methods meplay.com support?

meplay.com accept all major payment options including VISA, and MASTER CARDS and many local payment options.  meplay.com is also able to accept payments through Razer gold wallet and bank transfers.

 

How to recharge your mewallet?

You will need to login to your account or create one if you do not have an account. Under User Profile, click on the wallet recharge tab to add the desired amount to  your account, then click  pay. If payment is successful, the amount will be added instantly to your mewallet.

 

How top up products work?

Please note that this service is currently only applicable for FC points. Login to your meplay.com account and go to product page. Select the required card domination then enter Player ID and click verify. Once your player ID is verified, click on pay. If payment is successful an amount/service will be activated on your player account.